WhatsApp recently announced the launching of a new app where customers will have the opportunity to interact with small businesses. This notification comes after the company announced the new verified business accounts, where big companies will...
READ MOREIt is well known that a high-end luxury hotel is the epiphany of great service around the world. Luxury hotels have to continue benchmarking each other in order to continue with their extraordinary services, because of that the assessment of the...
READ MORELuxury hotels can represent a challenge for the Human Resources department, the staff has to be comfortable enough to interact with VIP guests and also delivering an unforgettable service to every guest. Moreover, clients of chic hotels are also...
READ MOREThe growth in last-minute discounts offers an opportunity for hotels to change their inventory. You can sell final rooms and maximize your bookings. The portability and usability of mobile apps are shifting the behavior of travelers when doing...
READ MOREPlanning a trip used to be a headache in the past, but nowadays travelers have tons of tools to make it a breeze. As a hotel or resort executive, one must be updated with these new mobile tools available to boost your brand. Skyscanner This app...
READ MOREHave you heard the world bleisure? It has become a trend word within the travel industry, it means to combine a business trip with leisure and it seems that nowadays businessmen are taking the time to have fun during their trips. It seems that...
READ MOREWellness trends are now mainstream in luxury hospitality, and it is becoming more prevalent in the upper-upscale category properties. The task for hotels is finding new ways to motivate guests to do what they say they desire to do and to provide...
READ MORELast year we have seen the merge between powerful hospitality brands, and within that trend, we have also seen the creation of boutique hotels which evoke the essence of independent hotels. Nowadays, travel is closely intertwined with lifestyle...
READ MOREIt is very common to see that airlines and big chains have tried to implement loyalty program as a tactic to obtain as much data as possible from their guests. On the other hand, you might find some hotels that won’t offer traditional reward...
READ MOREThere’s nothing better than to maintain your customers and to keep them happy with the service you provide. To do so, you also must build brand loyalty, but how do you reach that? It turns out, that although a big marketing budget helps, the...
READ MORELast summer was more about defying logic to see prosperous changes in the last months of 2016. These decisions were taken so 2017 could be a steadier year when it comes to room rates. To have a strong revenue department will bring new...
READ MOREFood and beverages have become an important feature for all the luxury travelers. To discover the destination from a food point of view let customers experience the richness in each culture and to really immerse into the travel experience. More...
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